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Wanted: Customer Care Administrator to join our busy team


EMERGE Recycling is an experienced, progressive social enterprise specialising in waste recycling services for businesses and organisations including public sector bodies. We are ISO9001 and Safe Contrator accredited and recently obtained the British Standard in Confidential Shredding (BS EN15713) helping companies to be audit-compliant when it comes to confidential shredding and waste management. We strive to maximise recycling and implement a zero waste approach helping to save money and the earth’s resources wherever possible. As a leading NW social enterprise, we also offer bags of Corporate Social Responsibility through our ethos and our charitable activities (EMERGE offers volunteering, employability, upcycling of reclaimed wood and runs FareShare).

Main Duties of the Customer Care Administrator:
•Be the first point of contact, engaging with customers to ensure quality customer care at all times.
•Assist with the day to day running of EMERGE’s Customer Care Systems.
•Support the Customer Care Coordinator in making sales
•Wider customer management and support as necessary.

Essential skills and qualities:
• Very computer literate, able to use excel, word and database systems
• Excellent communication and customer care abilities on the phone and in person
• Highly organised with excellent literacy and numeracy skills
• Highly motivated, team player
• Committed to the 3Rs of waste reduction, reuse and recycling.

Starting Wage £15,015 for 37.5 hours a week. Additional annual bonus may be payable depending on performance criteria being met. Based on New Smithfield Market, Openshaw, M112WJ.

To Apply:
For more information about the role speak to Craig or Gareth on 0161 223 8200 Option 2.
To request an application pack please contact Harry:

Deadline for applications 5pm on 12th July 2017. Interviews will take place on 14th July.

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